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What to expect
Pros
- 🌟Outstanding customer service from the staff
- 🍹Excellent food and beverage options
- 🏊Clean and well-maintained pools and beach area
- 💆Top-notch spa services with amazing massages
- 👨👩👧👦Family-friendly environment with activities for all ages
- 🌴Beautiful and spacious rooms with modern amenities
- 🎉Engaging and fun activities provided by the staff
- 🥂Great social events like wine tastings and mixology classes
- 🍽️Variety of themed dining nights with delicious food options
- 🎈Personalized concierge service for a memorable stay
Cons
- 🚫Limited dining options and menus may not always meet expectations
- 🥘Inconsistencies in food quality and service speed at restaurants
- 🎨Limited entertainment options and activities, especially in the evenings
- 🚗Issues with transportation arrangements, like incorrect vehicle sizes
- 📝Communication gaps or delays in responding to guest inquiries
- 🍴Unavailability of certain menu items or changes in offered dishes
- 🔕Lack of late-night room service options or delays in delivery
- 💰Additional charges for premium services not clearly communicated upfront
- 🛏️Room view or amenities may not always meet guest expectations
- 🎭Less vibrant nightlife or evening entertainment compared to other resorts
What this place has to offer
The 5-star Grand Residences Riviera Cancun offers comfort and convenience whether you're on business or holiday in Puerto Morelos. The property offers a high standard of service and amenities to suit the individual needs of all travelers. Service-minded staff will welcome and guide you at Grand Residences Riviera Cancun. Each guestroom is elegantly furnished and equipped with handy amenities. The property offers various recreational opportunities. Convenience and comfort make Grand Residences Riviera Cancun the perfect choice for your stay in Puerto Morelos.
Where you'll be sleeping











2 Double Beds, Junior Suite, Non-Smoking
2 double beds














1 King Bed, Junior Suite, Beachfront, Non-Smoking
1 single bed and 1 king bed













Junior Suite King - Non-Smoking
1 single bed and 1 king bed













Junior Suite with jacuzzi
2 double beds & 2 double beds











Junior Suite with 2 double beds, Non-Smoking
2 double beds












1 King Bed, One Bedroom Master Suite, Beachfront, Non-Smoking
1 single bed and 1 king bed & 2 single beds













1 King Bed, One Bedroom Master Suite, Resort View, Non-Smoking
1 single bed and 1 king bed & 1 single bed










Junior Suite with Ocean View
1 king bed & 1 single bed and 1 king bed






Three-Bedroom Suite
2 single beds and 1 king bed & 2 single beds and 1 king bed & 2 double beds









Junior Suite with Beach Front
1 king bed
What other guests say about this hotel
Is this hotel improving or worsening?
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