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Swimming pool
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Holiday Inn Dubai Al-Maktoum Airport

8.2Rating
ExcellentRated by Guests
1,498Reviews

What to expect

Pros

  • 🌟Excellent service provided by staff members like Ignatius, Joe Ann, and Chef Majid
  • 👍Friendly and accommodating staff members like Joseph, Duncan, and Jhobie
  • 🏊Great facilities such as swimming pool, gym, and all-day dining restaurant
  • 🥇Consistent professionalism displayed by front office staff Lovepreet and Mahmoud
  • 🍴Delicious and varied food options, especially appreciated by guests like May Nine Nine and May Thu
  • 😊Welcoming atmosphere and cozy experience provided by staff members like Jovelyn and Joeann
  • 💖Staff members like Muhammad Salman and Jovelyn providing amazing services at the reception
  • 👏Efficient and helpful reservation team members like Medhat and Yahia
  • 🛏️Comfortable and well-maintained rooms, ensuring a pleasant stay for guests
  • 🍳Amazing breakfast with a wide variety of food options, especially appreciated by guests like Mazen

Cons

  • 👎Issues with room cleanliness and oversight in certain areas
  • 💲Sudden price increases observed during the stay, leading to dissatisfaction
  • 😡Poor communication and rude behavior experienced from certain staff members and managers
  • 🌆Hotel located far from Dubai downtown and major tourist attractions, causing inconvenience for some guests
  • 🛁Bathrooms in poor condition with issues like damaged showers and water quality concerns
  • 🏝️Limited food options and presentation concerns in the restaurant
  • 🕒Slow response times and late handling of requests reported by guests
  • 🚿Laundry and room availability issues causing inconvenience for guests
  • 🤷Inconsistent service quality and room cleanliness reported by some guests
  • 🔇Lack of soundproofing or noise disturbances affecting guest comfort in rooms

What this place has to offer

Things to do and ways to relaxFitness center, Foot bath, Massage, Nightclub, On-site entertainment, Sauna, Spa, Spa/sauna, Steamroom, Tours, Yoga room
Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Dining, drinking, and snackingGrocery delivery
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Filipino, Hindi, French, Arabic, Russian

Where you'll be sleeping

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35 m²

Premium Room

1 queen bed or 2 single beds or 1 double bed or 1 single bed or 1 super king bed & 2 single beds or 1 king bed

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Standard Room

1 single bed or 1 super king bed or 1 double bed & 2 single beds or 1 queen bed or 1 king bed

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35 m²

2 Twin Standard Pool View

2 single beds

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60 m²

One-Bedroom Suite with City View

1 sofa bed and 1 king bed

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35 m²

1 King Standard City View

1 king bed

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35 m²

2 Twin Standard City View

2 single beds

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60 m²

One-Bedroom Suite Pool View

1 sofa bed and 1 king bed

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1 Bedroom, Pool View

1 king bed or 1 super king bed

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35 m²

King Location Room - Non-Smoking

1 king bed

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35 m²

Standard Room

2 single beds or 1 king bed

What other guests say about this hotel

Is this hotel improving or worsening?

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Where you'll be staying