Exterior view
Lobby
Bathroom
Bathroom
Bar/lounge
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Fitness center
Fitness center
Fitness center
Restaurant
Food and beverages
Food and beverages
Food and beverages
Food and beverages
Food and beverages
Food and beverages
Food and beverages
Food and beverages
Bathroom

Leonardo Hotel Chester

Chester, United Kingdom

Pepper House Pepper Street, CH1 1DW

8.5Rating
ExcellentRated by Guests
3,386Reviews

What to expect

Pros

  • 🌟Great location in the center of Chester
  • 🍳Offering a fabulous breakfast with a variety of options
  • 🛏️Comfortable and spacious rooms with clean facilities
  • 🧑‍🤝‍🧑Friendly and helpful staff providing excellent customer service
  • 🚿Clean and well-equipped bathrooms with good showers
  • 🍽️Lovely bar and food area with a nice atmosphere
  • 👍Efficient and accommodating staff
  • 🛏️Comfy beds for a good night's sleep
  • 🍹Nice bar area for relaxation and socializing
  • 🔑Conveniently located with easy access to attractions and amenities

Cons

  • 🛎️Limited storage space in rooms
  • 🚪Issues with the key card system for room access
  • 🥪Stale breakfast items and limited children's selection
  • 🚽Cigarette smell in the bathroom
  • ❄️Inconsistent room temperature control due to central A/C
  • 🛎️Problems with room keys requiring staff escort
  • 🍽️Restaurant food quality not meeting expectations
  • 🍨Poor value for money in the restaurant
  • 🚪Issues with door cards causing inconvenience
  • 🛏️Unpleasant smell in the bathroom

What this place has to offer

Things to do and ways to relaxFitness center
Services and conveniencesContactless check-in/out, Daily housekeeping, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish

Where you'll be sleeping

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28 m²

Executive Queen Room

1 queen bed

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28 m²

Superior Room with 2 queen beds

2 queen beds

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24 m²

Standard Double and Single bed

1 single bed and 1 double bed

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24 m²

Standard Room

1 double bed or 1 single bed or 1 single bed and 1 double bed & 1 double bed

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24 m²

Superior Double and Single Bed

1 double bed and 1 single bed

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24 m²

Superior Room with Double Bed

1 double bed

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Single Room

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24 m²

Superior Room with Double Bed

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24 m²

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What other guests say about this hotel

Is this hotel improving or worsening?

We've analyzed the reviews to find out if this hotel is improving or worsening. On average, this hotel is improving 13.92% over the period.

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Where you'll be staying