Lotte Hotel Samara
8.7Rating
ExcellentRated by Guests
39Reviews
What to expect
Pros
- 🌟Gorgeous rooms with coffee machine, kettle, ironing board
- 🍳Great breakfast and lunch options
- 🏊Good service in the swimming pool
- 🏞️Excellent location near main attractions
- 🎉Wonderful spa and fitness area
- 🍾Champagne available for breakfast
- 👍Professional and kind reception staff
- 🏋️Well-equipped gym
- 🍷Complimentary wine and fruit for special occasions
- 🎂Early check-in and late check-out options
Cons
- 🛌Room cleanliness issues and rushed housekeeping
- 🔕Noise disturbances on certain floors
- 🥄Service delays and mix-ups with room amenities
- 🛁Dirty or poorly maintained bathrooms
- 💬Communication problems with multilingual staff
- ❄️Inconsistent air conditioning in rooms
- 🚪Privacy concerns with room entry by staff
- 🍽️Issues with temperature of food in the dining area
- 🧖Spa facilities overcrowded during peak times
- 🙅Unwelcoming or unfriendly behavior from some reception staff
What this place has to offer
Things to do and ways to relaxFitness center, Game room, Massage, Sauna, Spa, Spa/sauna, Tours
Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Dining, drinking, and snackingGrocery delivery
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, German, Spanish, French, Russian
Where you'll be sleeping
35 m²
Superior King Room
1 queen bed
145 m²
Royal Suite
1 queen bed
10 m²
Superior King Room - Romantic Package (Happiness for two)
1 queen bed
39 m²
Junior Suite
1 queen bed
35 m²
Deluxe King Room
1 queen bed
35 m²
Superior Twin Room
1 single bed
48 m²
Suite
1 king bed
Deluxe Single Room
Superior 1 Twin Bed
Superior Room
What other guests say about this hotel
Is this hotel improving or worsening?
We've analyzed the reviews to find out if this hotel is improving or worsening. On average, this hotel is improving 14.21% over the period.