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The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago

9.6Rating
ExceptionalRated by Guests
1,261Reviews

What to expect

Pros

  • 🛎️Friendly and attentive staff members like Luigi and Michael Ortiz
  • 🍔Delicious food options, including the Gwen burger and room service breakfast
  • 🏞️Great rooftop setting with breathtaking views of the cityscape
  • 🥂Exceptional service levels, especially from servers like Kayla and Michael Ortiz
  • 🍹Wonderful rooftop bar experience with amazing cocktails and attentive servers
  • 🎉Perfect location for celebrations and special occasions
  • 🌟Outstanding concierge service from Russell Zwolinski
  • Well-appointed rooms with comfortable mattresses and luxurious amenities
  • 🥗Enjoyable dining experiences with flavorful and well-prepared dishes
  • 💼Convenient location in downtown Chicago for business travelers

Cons

  • 🕰️Check-in process can be slow and inefficient
  • 🚪Confusing layout with multiple elevators and levels, especially for accessing rooms
  • 📺Presence of intrusive TV screens in public areas like the terrace
  • 🍸Limited benefits for elite members, such as no room upgrades or subpar complimentary breakfast
  • 🧳Issues with luggage handling and delays in receiving bags
  • 🔊Noise disturbances, especially traffic noise in rooms facing busy streets
  • 💻Slow internet connectivity, even with higher speed options
  • 🍽️Limited or average cuisine options within the hotel premises
  • 🛌Difficulty in getting early check-in or room availability as requested
  • 🚶‍♂️Inconvenient access to the hotel entrance, requiring climbing stairs from lower levels

What this place has to offer

Things to do and ways to relaxFitness center, Spa, Spa/sauna, Tours
Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Dining, drinking, and snackingKitchen, Room service [24-hour], Shared kitchen
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Spanish, Chinese [Mandarin], Indonesian

Located in River North, The Gwen A Luxury Collection Hotel is a perfect starting point from which to explore Chicago (IL). Both business travelers and tourists can enjoy the hotel's facilities and services. Service-minded staff will welcome and guide you at the The Gwen A Luxury Collection Hotel. Television LCD/plasma screen, linens, mirror, towels, telephone can be found in selected guestrooms. The hotel offers various recreational opportunities. Discover all Chicago (IL) has to offer by making The Gwen A Luxury Collection Hotel your base.

Where you'll be sleeping

Junior Suite King, Junior Suite, 1 King image 1
Junior Suite King, Junior Suite, 1 King image 2
Junior Suite King, Junior Suite, 1 King image 3
Junior Suite King, Junior Suite, 1 King image 4
Junior Suite King, Junior Suite, 1 King image 5
Junior Suite King, Junior Suite, 1 King image 6
Junior Suite King, Junior Suite, 1 King image 7
Junior Suite King, Junior Suite, 1 King image 8
Junior Suite King, Junior Suite, 1 King image 9
Junior Suite King, Junior Suite, 1 King image 10
44 m²

Junior Suite King, Junior Suite, 1 King

1 king bed

Deluxe Suite King, Suite, 1 King, Sofa bed image 1
Deluxe Suite King, Suite, 1 King, Sofa bed image 2
Deluxe Suite King, Suite, 1 King, Sofa bed image 3
Deluxe Suite King, Suite, 1 King, Sofa bed image 4
Deluxe Suite King, Suite, 1 King, Sofa bed image 5
Deluxe Suite King, Suite, 1 King, Sofa bed image 6
Deluxe Suite King, Suite, 1 King, Sofa bed image 7
Deluxe Suite King, Suite, 1 King, Sofa bed image 8
Deluxe Suite King, Suite, 1 King, Sofa bed image 9
52 m²

Deluxe Suite King, Suite, 1 King, Sofa bed

1 king bed and 1 sofa bed

Deluxe King, Guest room, 1 King image 1
Deluxe King, Guest room, 1 King image 2
Deluxe King, Guest room, 1 King image 3
Deluxe King, Guest room, 1 King image 4
Deluxe King, Guest room, 1 King image 5
Deluxe King, Guest room, 1 King image 6
35 m²

Deluxe King, Guest room, 1 King

1 king bed

Superior King, Guest room, 1 King image 1
Superior King, Guest room, 1 King image 2
Superior King, Guest room, 1 King image 3
Superior King, Guest room, 1 King image 4
Superior King, Guest room, 1 King image 5
Superior King, Guest room, 1 King image 6
Superior King, Guest room, 1 King image 7
35 m²

Superior King, Guest room, 1 King

1 king bed

Superior King Terrace, Suite, 1 King, Sofa bed, City view image 1
Superior King Terrace, Suite, 1 King, Sofa bed, City view image 2
Superior King Terrace, Suite, 1 King, Sofa bed, City view image 3
Superior King Terrace, Suite, 1 King, Sofa bed, City view image 4
85 m²

Superior King Terrace, Suite, 1 King, Sofa bed, City view

1 king bed or 1 queen bed and 1 double bed or 1 king bed and 1 sofa bed

Deluxe 2 Queens, Guest room, 2 Queen image 1
Deluxe 2 Queens, Guest room, 2 Queen image 2
Deluxe 2 Queens, Guest room, 2 Queen image 3
Deluxe 2 Queens, Guest room, 2 Queen image 4
35 m²

Deluxe 2 Queens, Guest room, 2 Queen

2 queen beds

Grand Deluxe 2 Queens, Guest room, 2 Queen image 1
Grand Deluxe 2 Queens, Guest room, 2 Queen image 2
Grand Deluxe 2 Queens, Guest room, 2 Queen image 3
Grand Deluxe 2 Queens, Guest room, 2 Queen image 4
36 m²

Grand Deluxe 2 Queens, Guest room, 2 Queen

2 queen beds

Junior Suite Terrace, Junior Suite, 1 King, Balcony image 1
Junior Suite Terrace, Junior Suite, 1 King, Balcony image 2
Junior Suite Terrace, Junior Suite, 1 King, Balcony image 3
Junior Suite Terrace, Junior Suite, 1 King, Balcony image 4
85 m²

Junior Suite Terrace, Junior Suite, 1 King, Balcony

1 king bed

Gwen Luxury Suite, Suite, Michigan Ave view, Corner room image 1
Gwen Luxury Suite, Suite, Michigan Ave view, Corner room image 2
Gwen Luxury Suite, Suite, Michigan Ave view, Corner room image 3
Gwen Luxury Suite, Suite, Michigan Ave view, Corner room image 4
Gwen Luxury Suite, Suite, Michigan Ave view, Corner room image 5
Gwen Luxury Suite, Suite, Michigan Ave view, Corner room image 6
146 m²

Gwen Luxury Suite, Suite, Michigan Ave view, Corner room

1 king bed

Superior 2 Queens, Guest room, 2 Queen image 1
Superior 2 Queens, Guest room, 2 Queen image 2
Superior 2 Queens, Guest room, 2 Queen image 3
Superior 2 Queens, Guest room, 2 Queen image 4
35 m²

Superior 2 Queens, Guest room, 2 Queen

2 queen beds

What other guests say about this hotel

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Where you'll be staying