The Royal Phular
7.9Rating
Very GoodRated by Guests
28Reviews
What to expect
Pros
- 🌟Outstanding customer service with attentive and helpful staff
- 🍴Fine dining experience with quality and standards comparable to a 5-star facility
- 🏨Professional staff and value-for-money accommodation at The Royal Phular Hotel
- 🧼Top-notch sanitization and excellent housekeeping service, especially during COVID times
- 🍽️Great location and relaxing ambiance at the hotel
- 🛏️Spacious and well-maintained rooms with homely ambience
- 🌆Surprising quality hotel in a small town like Muzaffarpur
- 🏋️Availability of spa services, a 24/7 coffee shop, and valet parking facilities
- 🍲Tasty food with a good variety, including options like Pepsi and Aquafina water
- 🛎️Prompt and professional staff ready to address customer queries and needs
Cons
- 🎈Overpriced birthday party event services with unprofessional and rude event team
- 🍜Inconsistent food quality with average to below-average dishes
- 🛠️Unprofessional and uncooperative staff for events like engagement ceremonies and restaurant service
- 📶Poor WiFi connectivity and unprofessional taxi services
- 🚗Lack of facilities for drivers staying at the hotel
- 🚿Crammed shower space in certain room types
- 🥣Limited options and slow service during buffet breakfast at the restaurant
- 👨🍳Arrogant behavior and mismanagement by restaurant staff, leading to embarrassing situations for guests
- 🍗Inconsistency in food temperature and taste, particularly noted for non-fresh items like chicken lollipop
- 💬Poor handling of customer complaints and lack of responsiveness from management
What this place has to offer
Services and conveniencesElevator
Internet accessFree Wi-Fi in all rooms!
Where you'll be sleeping
21 m²
Vaishali Suite
31 m²
Patliputra Suite
28 m²
Maurya Suite
17 m²
Mahua Executive
17 m²
Kachnar executive Twin bed
37 m²
Nalanda Suite
Kachnar Executive Room
Patliputra Suite
Nalanda Suite
