The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago
9.6Rating
ExceptionalRated by Guests
2,233Reviews
What to expect
Pros
- 🛎️Friendly and attentive staff members like Luigi and Michael Ortiz
- 🍔Delicious food options, including the Gwen burger and room service breakfast
- 🏞️Great rooftop setting with breathtaking views of the cityscape
- 🥂Exceptional service levels, especially from servers like Kayla and Michael Ortiz
- 🍹Wonderful rooftop bar experience with amazing cocktails and attentive servers
- 🎉Perfect location for celebrations and special occasions
- 🌟Outstanding concierge service from Russell Zwolinski
- ☕Well-appointed rooms with comfortable mattresses and luxurious amenities
- 🥗Enjoyable dining experiences with flavorful and well-prepared dishes
- 💼Convenient location in downtown Chicago for business travelers
Cons
- 🕰️Check-in process can be slow and inefficient
- 🚪Confusing layout with multiple elevators and levels, especially for accessing rooms
- 📺Presence of intrusive TV screens in public areas like the terrace
- 🍸Limited benefits for elite members, such as no room upgrades or subpar complimentary breakfast
- 🧳Issues with luggage handling and delays in receiving bags
- 🔊Noise disturbances, especially traffic noise in rooms facing busy streets
- 💻Slow internet connectivity, even with higher speed options
- 🍽️Limited or average cuisine options within the hotel premises
- 🛌Difficulty in getting early check-in or room availability as requested
- 🚶♂️Inconvenient access to the hotel entrance, requiring climbing stairs from lower levels
What this place has to offer
Things to do and ways to relaxFitness center, Spa, Spa/sauna, Tours
Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Dining, drinking, and snackingKitchen, Room service [24-hour], Shared kitchen
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Spanish, Chinese [Mandarin], Indonesian
Located in River North, The Gwen A Luxury Collection Hotel is a perfect starting point from which to explore Chicago (IL). Both business travelers and tourists can enjoy the hotel's facilities and services. Service-minded staff will welcome and guide you at the The Gwen A Luxury Collection Hotel. Television LCD/plasma screen, linens, mirror, towels, telephone can be found in selected guestrooms. The hotel offers various recreational opportunities. Discover all Chicago (IL) has to offer by making The Gwen A Luxury Collection Hotel your base.
Where you'll be sleeping
44 m²
Junior Suite King, Junior Suite, 1 King
1 king bed
52 m²
Deluxe Suite King, Suite, 1 King, Sofa bed
1 king bed and 1 sofa bed
35 m²
Deluxe King, Guest room, 1 King
1 king bed
35 m²
Superior King, Guest room, 1 King
1 king bed
85 m²
Superior King Terrace, Suite, 1 King, Sofa bed, City view
1 king bed or 1 queen bed and 1 double bed or 1 king bed and 1 sofa bed
35 m²
Deluxe 2 Queens, Guest room, 2 Queen
2 queen beds
36 m²
Grand Deluxe 2 Queens, Guest room, 2 Queen
2 queen beds
85 m²
Junior Suite Terrace, Junior Suite, 1 King, Balcony
1 king bed
146 m²
Gwen Luxury Suite, Suite, Michigan Ave view, Corner room
1 king bed
35 m²
Superior 2 Queens, Guest room, 2 Queen
2 queen beds
What other guests say about this hotel
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